MANAGED IT SERVICES
With Managed IT Services, you can get the whole IT package, including Workstation and Server monitoring and management, Microsoft updates, ongoing technical support, and validated data backups.
Bottom line? When your company’s IT assets are running smoothly, your Managed IT Services provider makes money. When you’ve got an IT issue, it loses money. It’s in your Managed IT Services provider’s interest to keep your business up and running as smoothly and efficiently as possible.
CDO Technology, located in Greenville, SC, provides Managed IT Services that uses a remote monitoring and management system (RMM) that does automated updates for MS Windows, MS Office, Java, Adobe, Web Browsers, and more. Our Managed IT Services will monitor your servers, workstations, and the status and operational efficiency of your firewalls, your backup tools and data storage assets 24 hours per day 365 day per year. The connection for CDO’s Managed IT Services is encrypted so that it is safe and secure. Our goal is to find and fix an issue before it becomes a major problem (no or minimal downtime) and the server or workstation going offline, failing, or becoming corrupted for a major downtime event.
So, reduce your IT costs and gain fantastic reliability, security and trouble free operation with Managed IT Services from CDO Technology. CDO offers two different types of remote monitoring and management packages; SOLID Silver and SOLID Gold.
We will install our SOLID Silver remote monitoring and management software onto each of your computers and/or servers, an enterprise antivirus, and an encrypted backup, to keep them safe and secure and to monitor performance. We will also do automated updates, patches, and the services and notifications mentioned above. CDO will contact you to discuss critical and less critical issues. Your staff will be allowed to resolve smaller issues and CDO’s techs will work with you on the larger issues, as needed, on an hourly basis. This is a great plan for when your company needs help with your IT maintenance and oversight, but you don’t need or want a full Managed IT Services plan. Files & Folders and Full Image Backups are available for each computer and server.
With SOLID Gold, CDO becomes your full-service Managed IT Services company. SOLID Gold not only does everything that SOLID Silver does, but our expert technicians will respond to problems by phone or by using Remote IT Support for the computer or server when needed. If we can’t fix the issue in a timely manner over the phone or by remotely accessing your computer, we’ll come out to your facility at no extra charge. CDO will also monitor the daily backups for anomalies, and review and repair failed backup jobs in a timely fashion. We will perform routine test restores to ensure that the data restored is valid. CDO will also ensure your antivirus/anti-malware solution subscription remains up-to-date. SOLID Gold will make sure that your system is always running optimally and that problems are quickly fixed. File & Folders and Full Image Backups are available for each computer and server.